Privacy Policy

The GreenSpin privacy policy explains how personal data is collected, used, stored, and protected when players interact with the platform. For Australian players using AUD banking, crypto payments, or the live casino lobby, understanding how personal information is handled matters as much as knowing the bonus terms or withdrawal limits. This page covers the key points in plain language.

What Data GreenSpin Collects

When a player registers an account on the GreenSpin AU, the platform collects a standard set of personal details. These include full name, date of birth, residential address, email address, and phone number. Players must also be 18 or older to register, and age verification is part of the initial compliance process.

Beyond registration data, GreenSpin also collects:

• Payment details linked to deposit and withdrawal activity, including card numbers, e-wallet identifiers, and crypto wallet references
• KYC documents such as a passport, driver’s licence, proof of address dated within 90 days, and payment verification records
• Technical data including IP address, device type, browser version, and session activity
• Transaction history, wagering records, bonus claim activity, and account interactions
• Communications sent through live chat or email support

All of this data is collected in line with standard iGaming operator practices under the platform’s Curaçao CGA and Comoros licence framework.

How Personal Data Is Used

GreenSpin uses collected data for several operational and legal purposes. Account management is the primary use - verifying identity, processing deposits and withdrawals, and maintaining an accurate account record for each player.

Data is also used to:

• Complete KYC and anti-money laundering checks before payout approval
• Detect unusual account activity, fraud, or suspicious login attempts
• Apply responsible gambling tools such as deposit limits, session limits, cooling-off periods, and self-exclusion where requested
• Send account-related communications including verification emails, password reset links, and transaction confirmations
• Personalise the experience, including applicable promotions and relevant game suggestions based on activity

Marketing communications may be sent only where consent has been given during registration or in account settings. Players can update communication preferences through the account dashboard.

Data Sharing and Third Parties

GreenSpin operates under Dama N.V. as the reported parent entity. Personal data may be shared with third parties in specific, limited circumstances. These include licensed game providers supplying titles across the pokies, live casino, and jackpot categories, payment processors handling Visa, Mastercard, MiFinity, MuchBetter, Skrill, Neteller, PayID, crypto networks, and bank transfer routes, and identity verification and KYC service providers.

Data may also be disclosed to regulatory or law enforcement bodies when legally required. The platform does not sell personal data to unrelated third parties for commercial purposes. Any third party receiving data is required to handle it in accordance with applicable data protection standards.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to manage session continuity, support secure login, and improve site performance. Analytics tools may track general browsing behaviour within the platform to identify technical issues and improve the user experience.

Players can manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality, including the cashier, live chat widget, or game loading.

Data Retention

Personal data is retained for as long as an account remains active and for a reasonable period after closure, as required by the licence framework and standard anti-money laundering obligations. Transaction records and KYC documents are typically retained for a minimum of five years post-account closure, consistent with international financial compliance standards.

Players wishing to request data deletion after account closure can contact support through live chat or email at support@greenspin.bet. Requests are subject to legal retention requirements, which may prevent full deletion of certain financial records.

Player Rights

Registered players have the right to access the personal data held on their account, request corrections to inaccurate information, and in certain circumstances request data deletion or restriction of processing. These rights apply subject to ongoing legal obligations tied to the platform’s licensing and AML compliance requirements.

To exercise any data rights, players should contact the support team via live chat or email. Response times for formal data requests may extend beyond the standard 24-hour email window depending on the nature of the request.

Security Measures

GreenSpin applies 256-bit SSL encryption across the platform, including payment pages, account login, and cashier functions. KYC verification and anti-fraud monitoring add further layers of account protection. Unusual login activity may trigger security checks or temporary account holds, consistent with the account lock policy described in the platform’s terms.

For players using crypto payments - Bitcoin, Ethereum, Litecoin, USDT, and other supported assets - blockchain-level transaction transparency provides an additional audit trail independent of the platform itself.

Updates to This Policy

GreenSpin may update the privacy policy from time to time to reflect changes in operational practices, legal requirements, or regulatory guidance. Material changes will typically be communicated via account email or an in-platform notice. Players are encouraged to review the policy periodically, particularly before making a withdrawal or submitting KYC documents.

For a broader understanding of player obligations and account rules, reviewing the GreenSpin responsible gambling page is also recommended, as it covers related data use in the context of protective account tools available to Australian players.